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Esperando la llegada del pedido

Si recibiste tu pedido después de haber obtenido un reembolso, aquí tienes las opciones disponibles:

 

  1. Contactar al vendedor o a Biteche: Informa sobre la situación y verifica si debes devolver el producto o realizar un nuevo pago.
  2. Revisar las políticas de reembolso: Algunos marketplaces pueden permitir que te quedes con el producto, mientras que otros pueden solicitar su devolución.
  3. Tomar una decisión ética: Si el reembolso fue un error y quieres conservar el producto, lo justo sería comunicarte con el soporte y regularizar el pago.

Si necesitas ayuda con un caso específico en Biteche, revisa su centro de soporte. 🚀

Si no has recibido tu pedido en Biteche Marketplace, sigue estos pasos:

 

  1. Verifica el estado del pedido en tu cuenta para ver si fue procesado y enviado.
  2. Revisa tu correo electrónico en busca de confirmaciones o actualizaciones.
  3. Contacta al vendedor para obtener información sobre el envío o entrega.
  4. Abre un reclamo en Biteche si el vendedor no responde o hay demoras injustificadas.

Si necesitas más ayuda, revisa el centro de soporte de Biteche. 🚀

Si la resolución de tu disputa en Biteche Marketplace está tomando demasiado tiempo y prefieres no esperar, puedes tomar las siguientes acciones:

 

  1. Contactar al soporte de Biteche para solicitar una actualización sobre el estado de la disputa.
  2. Revisar las políticas de resolución de disputas para conocer los plazos estimados y posibles alternativas.
  3. Negociar directamente con el vendedor para buscar una solución más rápida, si es posible.
  4. Consultar con tu entidad de pago (banco o procesador de pagos) para ver si puedes solicitar un contracargo o reembolso directo.

Si la demora es excesiva, insiste con el soporte de Biteche para acelerar el proceso. 🚀

El tiempo de entrega de tu pedido en Biteche Marketplace depende de varios factores, como el tipo de producto y el vendedor. Aquí tienes algunos puntos clave:

 

  1. Productos digitales (como cuentas de streaming o software): Generalmente, la entrega es inmediata o en pocos minutos tras la confirmación del pago.
  2. Pedidos con validación manual: Algunos productos pueden requerir verificación adicional, lo que puede demorar la entrega.
  3. Revisa el estado de tu pedido en tu cuenta para obtener actualizaciones.
  4. Contacta al vendedor si la entrega está tardando más de lo esperado.

Si la demora es excesiva, contacta al soporte de Biteche para asistencia. 🚀

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.